House History Research

This Privacy Policy explains how Oak & Willow Cottages collects, uses, and protects your personal information. By using this website and placing an order, you agree to the terms outlined below.

This policy was last updated on 2nd October 2025.

1. Who I Am

Oak & Willow Cottages is a UK-based business offering bespoke house history research and products.
Contact: hello@oakandwillowcottages.co.uk

2. What Information I Collect

When you use this website or place an order, I may collect the following personal information:

• Your name
• Email address
• Billing and/or shipping address
• The property address to be researched and information on its age & features
• Payment details (processed securely via third-party platforms)
• Any additional information you choose to share during the onboarding process, which may include:
  • Property deeds, title documents, or historic paperwork
  • Notes about previous owners or oral history
  • Photos, family documents, or other materials relevant to the home

I may also collect data about how you use the site (via cookies or analytics tools) to help improve functionality and user experience.

3. How I Use Your Information

Your information is used to:

• Process and deliver your order
• Carry out historical research for your house history
• Email you about your order status or any required clarifications
• Respond to enquiries or customer service requests
• Improve my website and services (using anonymised analytics)

I will never sell, rent, or share your information with third parties for marketing purpose. I may use excerpts from your completed house history or photographs of the final product for marketing purposes (e.g. on my website, social media, or promotional materials). You will always be asked for consent before any identifiable content is shared publicly.

4. Who Has Access to Your Information

Your information may be shared with trusted third-party service providers only as necessary, including:

• Payment processors (e.g. Stripe, PayPal)
• Courier services (for delivering framed or printed items)
• Printing partners
• Website hosting and analytics providers

All partners are required to handle your data securely and in accordance with GDPR.

5. How Your Information Is Stored

Your information is stored securely using password-protected systems and reputable cloud-based tools. I retain only the data necessary to fulfil your order and meet legal or tax obligations.

If you contact me but do not place an order, I will delete your information upon request.

6. Your Rights

You have the right to:

• Request access to the personal data I hold about you
• Ask for corrections to be made
• Request deletion of your data (where legally permitted)
• Withdraw consent (where consent was the legal basis for processing)
• You can withdraw consent for the use of your house history or images in marketing at any time

To exercise these rights, email hello@oakandwillowcottages.co.uk

7. Cookies & Website Tracking

This website uses cookies and analytics tools (such as Google Analytics or Pinterest tracking) to understand how visitors use the site. This helps me improve functionality and content. You can disable cookies in your browser settings.

8. Changes to This Policy

I may update this Privacy Policy from time to time. Any significant changes will be noted on this page.

9. Questions or Concerns

If you have any concerns about how your data is used, please get in touch.

hello@oakandwillowcottages.co.uk